Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work in Ashburn, we mean it in writing. Our 90-Day Done Right Promise is not a handshake or a feeling - it’s a signed commitment that if anything we do isn’t right, we come back and make it right. No paperwork to dig up, no argument about whose fault it was, no runaround. Russell Haines has run this company since 1984, and we’ve learned that the only way to stay in business for over 42 years in Loudoun County is to treat every chimney like it’s our own. That means professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - never builder-grade substitutes - and technicians who show up uniformed, background-checked, and ready to finish most jobs in a single visit. We plan to be sweeping chimneys in Ashburn for another thirty years. We act accordingly.

Call (571) 701-8135

What’s Covered

• Workmanship on every repair, sweep, and installation. If a joint separates, a cap leaks, or a liner settles wrong within 90 days of our work, we return and fix it at no charge - period.
• Parts and materials we supply and install. We use only professional-grade brands - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - and we back what we put in your chimney because we know where it came from and who made it.
• Jobsite cleanup and home protection. Our technicians lay protective coverings, work with dust control in mind, and leave your Ashburn home as clean as we found it - if we don’t, call us and we’ll make it right.
• On-time arrival and clear communication. We’ll be there when we say, and if traffic on Route 7 or the Dulles Greenway delays us, you’ll know before you have to wonder.
• Honest, upfront pricing with no surprises. The number on your estimate is the number on your invoice - we don’t “find” extra problems once we’re inside your home unless we show you camera evidence and you approve the work.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied with our work in Ashburn. You call (571) 701-8135 - and a live person answers, 24 hours a day, 7 days a week, every day of the year. You tell us what didn’t meet your expectations. We schedule a return visit, usually within 48 hours, with the same technician or Russell Haines himself if the situation calls for it. We look at the issue together, we explain what went wrong and how we’ll fix it, and we complete the correction at no additional cost. No re-inspection fee, no trip charge, no “let’s split the difference.” The 90-Day Done Right Promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. We’ve honored this promise since 1984, and we don’t intend to stop. Most homeowners in Ashburn never need it - our background-checked technicians get it right the first time, and our Level-2 camera inspections catch problems before they become callbacks. But the promise is there because we’re human, chimneys are variable, and your trust matters more than our convenience.

Licensed & Insured Backing

Paper guarantees are only as good as the company behind them. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens - damage to your roof during a cap installation, an injury on your property, a fire-related claim - there’s real coverage, not a story about how we’ll “take care of it.” For over 42 years, Ashburn homeowners have known that our trucks carry current documentation, our technicians are background-checked and uniformed, and Russell Haines puts his name on every job. Insurance and licensing aren’t marketing points for us. They’re the floor, not the ceiling. The real guarantee is that we’ve been here since 1984, we plan to be here for decades more, and no homeowner in Loudoun County has ever had to chase us down to honor our word. That’s not a policy you can print. It’s a reputation we’ve built one chimney at a time.

Standing Offers That Show We Mean It

We back our confidence with four standing offers for Ashburn homeowners. $50 off any repair over $250 - because serious work deserves a serious discount. Free second opinion on any written estimate - bring us another company’s bid and we’ll tell you straight if it’s fair, high, or missing something critical. $89 seasonal tune-up - a full sweep and inspection that catches problems before burning season. And a permanent 5% senior and veteran discount - no expiration, no cap, just a square deal for people who’ve earned it. These aren’t loss leaders to get our foot in the door. They’re how we do business.

How We Document Our Work

Every Level-2 inspection we perform in Ashburn ends with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. If we recommend a liner replacement, you’ll see the cracks, the gaps, or the creosote buildup that justify it. If work can safely wait a season, we’ll say so. We don’t sell fear, and we don’t sell repairs without evidence you can verify yourself. This documentation becomes part of your home’s record, useful for insurance claims, real estate transactions, or your own peace of mind. Done right - and we stand behind it.

Frequently Asked Questions