What Ashburn Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only marketing we can’t write ourselves. In Ashburn, word travels fast through neighborhoods like Brambleton and Loudoun Valley Estates, and we’ve spent 42 years making sure that word is a good one. Russell Haines and our team earn feedback the old way: showing up when we say, explaining what we find, and fixing it right the first time.
Recent Reviews
We bought our place near Ashburn Village last fall and the inspector said the chimney “looked fine.” Russell ran his camera up and showed us cracks in the flue liner I never would have known about. He walked me through every photo, didn’t push for immediate work I couldn’t afford, and we scheduled the liner replacement for spring. Done right - and we stand behind it isn’t just a slogan with these folks.
- Beatriz R., Ashburn Village, Ashburn, VA
After twelve years in the same house off Claiborne Parkway, I figured a chimney sweep was probably overdue. The technician found a bird’s nest that had been partially blocking the flue since who-knows-when. One visit, camera inspection with photos I could actually see, and they cleaned it out completely. No mystery charges, no upsell. A square deal: no surprises on the bill.
- Tracy S., Claiborne Parkway area, Ashburn, VA
Our fireplace had been smoking into the living room every time we used it. Another company quoted me three thousand dollars for a “complete rebuild.” Hearthstone came out for a second opinion - free, just like they advertise - and found the damper wasn’t opening fully. Fixed it same day for under three hundred. Photos you can see, a plain-English verdict. That’s why I’ll keep calling them.
- Michelle A., Loudoun Valley Estates, Ashburn, VA
I’m particular about who comes into my house. The technician showed up in a clean uniform, put down runners to protect my floors, and explained the whole process before touching anything. Found creosote buildup that was worse than I expected, but he showed me the camera footage so I could see it myself. Most jobs completed in a single visit - they weren’t kidding. Done by lunchtime.
- Jeff M., Brambleton, Ashburn, VA
Called at 8 PM on a Sunday because I smelled something odd from the chimney. A live person answered - not a robot, not a callback - and scheduled me for Tuesday morning. Russell himself did the inspection. Turned out to be a partially obstructed cap that was trapping moisture. Replaced it with a Gelco cap, showed me the difference between what I had and what I was getting. In writing, no arguing. That’s their promise, and they kept it.
- Beatriz R., Ashburn Village, Ashburn, VA
We’d been putting off chimney maintenance for two years, worried about what we’d find and what it would cost. Tracy from the office talked me through the $89 Seasonal Tune-Up, so we started there. The technician found normal creosote, no structural issues, and gave us a maintenance schedule we could actually follow. No pressure, no scare tactics. Just honest work from people who plan to be in Ashburn for the long haul.
- Tracy S., Claiborne Parkway area, Ashburn, VA
Why Customers Trust Us
These reviews keep pointing to the same things because they’re the same things we focus on every day. The 90-Day Done Right Promise isn’t a piece of paper in a drawer - it’s how Russell Haines built this company back in 1984, and it’s how we still operate in Ashburn. Background-checked, uniformed technicians arrive with professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no bait-and-switch.
The camera inspection matters because a chimney problem you can’t see is a chimney problem you can’t evaluate. We document like engineers and explain like craftsmen so you know exactly what you’re dealing with. Most jobs wrap in a single visit because we’ve seen it before - forty-two years of Ashburn winters, freeze-thaw cycles, and the specific creosote patterns that come from local hardwoods and our mid-Atlantic humidity.
We’ll be there when we say. A live person answers every call, 24 hours a day, 7 days a week. No voicemail, no callback queue, no app.
Ready to see what honest chimney work looks like? Call (571) 701-8135 for your $89 Seasonal Tune-Up or a free estimate on repairs. Ask about our $50 off any repair over $250, and remember - senior and veteran discounts are always 5%, no expiration, no paperwork chase.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Ashburn since 1984.